Plain-English privacy information

At a glance

• No advertising or behavioural tracking.
• No recovery account, social profile or AI analysis.
• Recovery plans, check-ins and insights stay on the user's device.
• Apple or Google processes the optional app-store purchase without receiving recovery entries.
• Therapy enquiries are sent from the visitor's own email app, not through the recovery app.

Who is responsible?

Costigan Psychotherapy Solutions Limited is responsible for this website, Urge Shift and information deliberately sent by email or through the separate app-support form.

Company number 14063661. Registered office: Manor House, 35 St. Thomas's Road, Chorley, England, PR7 1HP.

What stays on your device?

Your feelings, risk check-ins, personal pathways, plans, progress and private insights are stored locally on your phone or browser. They are not sent to James or stored in a Urge Shift account.

Individual pathway answers, lapse-reflection notes and answers from the optional weekly review are not saved.

Because this information is local, removing the app or clearing its storage may permanently remove it.

Urge Shift does not provide a cloud backup or recovery account. Your device backup settings may include app data; those backups are controlled through your device and backup provider, not by James.

Routine website information

The website host may process routine technical information needed to deliver and protect the site, such as an IP address, browser or device information, request time and security logs. This information is not used by James to build a recovery or advertising profile.

The site does not intentionally set advertising cookies or embed behavioural analytics. If that changes, this notice will be updated before the service is introduced.

App-store purchases

The optional full-access purchase is processed by the Apple App Store or Google Play under that provider's account and payment terms. Urge Shift receives the purchase status needed to unlock or restore access. Costigan Psychotherapy Solutions Limited does not receive the user's payment-card details, and the app store does not receive plans, feelings, check-ins, progress, insights, pathway answers or lapse notes from Urge Shift.

What happens when you make a therapy enquiry?

The Email James button opens the visitor's own email app. The website does not collect or store the email. Any message is sent through the visitor's email provider directly to James and is used only to consider and respond to the enquiry.

Please keep the first message brief and do not include a clinical history, sexual details or other sensitive information.

Why information is used

Information deliberately sent by email is used to take steps you request before potentially arranging professional services. The separate app-support form is used only to respond to support or privacy questions. Routine technical information is processed where necessary to operate, secure and troubleshoot the website.

Information is not sold, used for advertising or used to make automated decisions about you.

Artificial intelligence

Urge Shift does not include an AI chatbot and does not send recovery information to an AI service for analysis, recommendations or automated decisions.

Service providers and international processing

The website host processes routine technical information on behalf of Costigan Psychotherapy Solutions Limited. Therapy enquiries are sent through the visitor's own email provider. Netlify provides the separate Urge Shift hosting, spam protection and app-support form service.

These are global technology services, so information may be processed outside the UK under the providers' contractual data-protection safeguards. They are not permitted to use submitted enquiry details for James's advertising.

How long information is kept

Email enquiries and app-support details are reviewed and deleted when they are no longer needed to reply, arrange the requested next step or meet an applicable professional or legal obligation. Routine technical information is retained according to the hosting provider's operational and security periods.

If an enquiry becomes a professional psychotherapy relationship, separate privacy, consent and record-retention information will apply.

Your choices and rights

You can delete locally stored recovery information using the delete-data control in Urge Shift. Depending on the circumstances, you may also ask for access to contact information you submitted, correction, deletion, restriction or object to its use.

Email a privacy question →

You can raise a concern with the UK Information Commissioner's Office. Read the ICO complaint guidance →