Pattern Reset support
Help with the app
Pattern Reset is designed to be straightforward and private. Here are the quickest ways to get help.
The app is not opening correctly
Close and reopen it first. If you are using the web version, check that your browser is up to date and refresh the page while connected to the internet.
My plan or progress has disappeared
Pattern Reset currently saves this information on your device. Clearing browser data, removing the app or changing device may remove local information.
I want to delete my information
Use the delete-data control inside Pattern Reset. This removes the locally stored plan, check-ins, progress and insights from that device.
I want to ask about an assessment
Use the private enquiry form and provide only the basic information needed for James to reply.
Can I lock the app?
The App Store version is being designed with optional Face ID or device-credential protection. The current browser preview relies on the normal security of your phone.
Does the app use AI?
No. Pattern Reset does not contain an AI chatbot or send recovery information to an AI service for analysis.
Urgent help
Pattern Reset and this support page are not monitored emergency services. If you or someone else may be in immediate danger, contact the emergency service where you are.
Business details
Costigan Psychotherapy Solutions Limited
Company number 14063661
Manor House, 35 St. Thomas's Road, Chorley, England, PR7 1HPA dedicated business support email and telephone number will be added before App Store submission.