Urge Shift support
Help with the app
Urge Shift is designed to be straightforward and private. Here are the quickest ways to get help.
The app is not opening correctly
Close and reopen it first. If that does not help, restart your phone and check the App Store or Google Play for an Urge Shift update.
My plan or progress has disappeared
Urge Shift currently saves this information on your device. Clearing browser data, removing the app or changing device may remove local information.
I want to delete my information
Use the delete-data control inside Urge Shift. This removes the locally stored plan, check-ins, progress and insights from that device.
I want to ask about an assessment
Return to the psychotherapy website and choose Email James. Therapy enquiries do not go through Urge Shift or its support form.
Can I lock the app?
Yes. Open Settings inside Urge Shift and turn on App Lock. It uses your phone's biometrics or device screen lock, and a neutral privacy screen covers the app when it is inactive.
Does the app use AI?
No. Urge Shift does not contain an AI chatbot or send recovery information to an AI service for analysis.
Support email: james@costiganpsychotherapy.com
Urgent help
Urge Shift and this support page are not monitored emergency services. If you or someone else may be in immediate danger, contact the emergency service where you are.
Business details
Costigan Psychotherapy Solutions Limited
Company number 14063661
Manor House, 35 St. Thomas's Road, Chorley, England, PR7 1HPThese support routes are for app questions only. Psychotherapy enquiries should be made from the main website.